This policy is written for visitors, prospects, candidates, and clients of Creative Mantra. It is not a service contract; project-specific confidentiality or data-processing terms are agreed separately as part of the engagement.
01
Information we collect
When you contact us at hello@creative-mantra.com, request a fee letter, apply for a role at careers@creative-mantra.com, or subscribe to updates, Creative Mantra may collect details such as your name, work email, company, project brief, budget range, uploaded files and any message you choose to send. We also collect limited technical information from visits to creative-mantra.com — pages viewed, referral source, device and browser information, approximate location, and analytics identifiers where permitted by your browser settings.
02
How we use it
Creative Mantra uses personal information to reply to enquiries, evaluate practice fit (UI/UX & Software, Management Systems or AI/ML), scope and price engagements, deliver services, process job applications, improve the website, protect against misuse, and keep basic business records. We do not sell personal information. We only use it for the purpose it was shared, for compatible business operations, or where required by law. Client project data is handled under the engagement's specific confidentiality and data-processing terms.
03
Cookies and analytics
creative-mantra.com may use cookies or similar technologies for analytics, performance, and basic functionality. These help us understand which pages are useful and where visitors encounter friction. You can control cookies through your browser settings. Blocking some cookies may affect analytics or embedded third-party features (video players, calendar widgets), but the main website content should remain available.
04
Data retention
Creative Mantra keeps information only for as long as needed for the purpose it was collected — follow-up communication, active engagements, hiring processes, accounting, security, and legal requirements. If a project conversation does not move forward, we may retain a lightweight record so we can understand prior context if you contact us again. Roughly 92% of our clients return for a second engagement, so a small amount of context is genuinely useful for the next round.
05
Your rights
You can ask Creative Mantra to access, correct, update, or delete personal information we hold about you, subject to legal and operational limits. To make a request, email hello@creative-mantra.com from the address connected to the original enquiry so we can verify the request responsibly. We aim to respond within 30 days.
06
Contact
Questions about this policy, data-processing terms for an active engagement, or privacy requests should go to hello@creative-mantra.com. A human — usually a founder — reads every message and routes it to the right person. Physical mail can be sent to Creative Mantra, Mumbai, India.
07
Third parties
Creative Mantra uses trusted service providers for hosting, analytics, form handling, email delivery, and operational tooling. Where an engagement uses third-party AI models (Gemini, Claude, MedGemma), cloud infrastructure (AWS, Azure) or SaaS platforms, those providers' own privacy and security terms may also apply. We list the relevant sub-processors in the engagement's data-processing agreement, not on this page, so the list stays accurate.
08
Updates to this policy
Creative Mantra may update this policy when the website, services, tooling or legal requirements change. The latest version will always be posted on this page with the updated date. Material changes will be communicated to active clients through their engagement channel.